Case Studies

Strategic Facilities Review -
Reading University Security Service Review

The University’s Security Services team provide security patrols, surveillance and emergency response for all University property. Coretex were commissioned to carry out a review of the Services.

Project scope:

  • To consider the way Security reports to Campus Services including operational management
  • Review the role of Security. Warden, policing and threat response need to be more customer facing, pastoral and proactive
  • Review the changing role of Campus Services in respect of residences and contract with UPP as the service provider
  • Review how security can become more customer focused including areas such as receptions, ambassador roles in dealing with students, staff and visitors
  • Evaluate the introduction of technology and the likely impact of its use on the operation and management of the car parking and the planned closure of one of the university’s sites

Coretex review process

  • Meetings with security staff
  • Interviews with stakeholders of security service
  • Assessment of procedures and processes

Project outcome:

  • General service efficiency and effectiveness through management and supervision changes
  • More effective use available technology
  • Changes to team and shift structures reducing the overall cost of services
  • Rationalisation of Staff ID cards to make recognition easier and access control more resilient
  • Improvements to library security

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